Terms and Conditions*

1. Confidentiality of Submissions

KeenReader Inc. (“KeenReader”) guarantees confidentiality of all contact information, including names, postal and electronic mail addresses, telephone numbers, and other information provided by clients within its organization, and will not distribute, sell, lease, trade, or otherwise make this information available to any third parties.

KeenReader guarantees confidentiality of all materials submitted by clients for reviewing and editing within its organization, and will not distribute, sell, lease, trade, or otherwise make this information available to any third parties unless advance permission by the owners of the materials is expressly provided to KeenReader.

KeenReader does not use “cookies,” spyware, adware, or any other electronic means of gathering information from its clients’ computer hardware. All incoming and outgoing electronic mail and other communications are routinely subjected to anti-virus software, firewalls, and other protective means. KeenReader will not knowingly release electronic information containing viruses, Trojan horses, or other “malicious” or destructive electronic code. KeenReader will not provide links to clients’ websites through its own website or electronic communications except by permission of its clients.

2. Marketing

KeenReader may use testimonials or other materials provided by clients within its own marketing materials strictly by permission of the owners of the materials. KeenReader guarantees that it will seek such permission in advance of such use of the materials in its marketing materials and will not use the materials without explicit written permission of its owners.

3. Acceptance of Submissions

KeenReader does not handle the following types of materials:

• Pornography/sexually explicit materials
• Racist, sexist, or otherwise offensive materials
• Libelous/defamatory materials known to contain falsehoods

KeenReader reserves the right to return submissions to its clients at the discretion of its management, and to refund in full all payments received in connection with such submissions.

KeenReader will return submissions containing known falsehoods alleged as fact where the submitting client, upon query, will not allow presentation of the correct information, including instances where the client has requested KeenReader’s Fact-Checking service.

KeenReader will respect all intellectual property rights adhering to submitted material, including copyrights, trademarks, and patents, and will return submissions containing infringements on the rights of holders of such intellectual property where the client has not requested KeenReader’s Permissions service or where the client has requested KeenReader’s Permissions service but the holders have not granted permission for the use of the underlying material in the submission(s).

4. KeenReader’s Editorial Responsibilities to Clients

In addition to all guarantees made above, KeenReader pledges the following to its clients:

KeenReader’s staff shall prepare a working copy of each submission it accepts from a client for processing. The original submission shall not be marked, modified, or otherwise tampered with in any way, and will be returned to the client upon completion of the assignment or return of the submission.

KeenReader will not add to, delete, or change the working copy of the submission in any way that alters the original intent of the creator of the submission. Where KeenReader’s editorial staff find any ambiguities or must make any judgment calls in the course of processing submissions, it will provide a list of such queries to the client.

KeenReader’s staff will complete assignments within a reasonable period of time estimated in advance, and will return all items submitted by the client.

KeenReader’s management and staff will, to the best of their abilities, respond to client contacts within twenty-four hours and will maintain a courteous, professional attitude at all times. If the clients disagree with any proposals, KeenReader’s management will contact them and attempt to resolve any disputes within a mutually supportive professional setting.

If KeenReader’s management, directors, staff, and affiliated parties are prevented by force majeure (acts of God), war, or other events not subject to their control from fulfilling any guarantees herein, it will return all underlying submissions and refund all revenues prorated to the date(s) of the underlying event(s).

Violations of these guarantees to clients by KeenReader’s employees, independent contractors, or other persons over whom KeenReader exercises legal authority are grounds for dismissal by KeenReader from employment or dissolution or revocation of contracts for the services of the parties involved.

5. Clients’ Responsibilities to KeenReader

The client warrants to KeenReader’s management and staff that all materials submitted herein are the client’s original property or (not applicable to Permissions clients) that the client has obtained permission to use copyrighted material from the holder of the copyright; if the client has requested KeenReader’s Permissions service, but the copyright holder denies permission to use the underlying material, that KeenReader is absolved of any legal liability or responsibility for any future use of the material.

Electronic submissions from clients must not contain, in their bodies or in any attachments, any viruses, Trojan horses, or other “malicious” or destructive electronic code; neither may clients use “cookies,” spyware, adware, or any other electronic means of gathering information from KeenReader’s computer hardware.

Reciprocal clients of KeenReader may not use testimonials or other materials provided by KeenReader within their own marketing materials without the express written permission of KeenReader’s management. Clients may not provide links to KeenReader’s website through their own websites or electronic communications except by express written permission of KeenReader’s management.

Clients of KeenReader may not distribute, sell, lease, trade, or otherwise make any of KeenReader’s contact information, including the names of management, staff, directors, or any other affiliated parties; postal and electronic mail addresses; telephone and facsimile numbers; and other information available to any third parties for the purpose of marketing by third parties.

Clients are responsible to KeenReader for payment in full for all services provided by KeenReader in compliance with the terms offered under contracts for KeenReader’s services, including all non-refundable retainers and a fee of $25 per each check returned for insufficient funds or rejected credit card.

Violations of these guarantees by clients to KeenReader’s employees, independent contractors, officers, directors, or other persons over whom KeenReader exercises legal authority are grounds for legal action by KeenReader’s management and directors, including litigation for breach of contract according to the laws of the United States of America, the State of New York, and the City of New York.

* Please realize that all of these Terms and Policies apply directly to Virtual Business Services, our affiliate service, as well.